F.A.Q.
Licensing
Trial limitations
1). 1, 2 or 3-card projects / spreads / layouts2). Cards are not in color
Do I have to pay for updates?
No! Once registered you will get all new versions for free.
Why haven't I received my licence key?
If you do not receive a key within 48 hours please refer to the table below:
| Problem | Action |
|---|---|
| Our email has been spam filtered | Check your spam folder for an email from us |
| You supplied the payment processor with an incorrect email address | Email us with the correct details and request that we re-send the key |
| Your service provider refused our email (this is particularly likely with hotmail, outlook and other free email service providers) | Email us from a different email account (e.g. if your home address failed, try it from your work address, or vice versa) |
Why doesn't my licence key work?
Licence key problems are usually a result of:
- Incorrectly copying the licence key; or
- Using the wrong licence key
It is easy to make a mistake copying a key 'by hand'. To ensure that you have correctly copied the licence key, please copy and paste it from the licence key email you have already received.
To ensure you have the correct version of the software installed, please check the Application Manager window.
If you lost your License Key
You can request the key from your account.
If you don't have access to your account please contact us.
Write us: (1) the Order Number; (2) Date of Purchase and Payment Method; (3) Full Name, Address, Zip, Country, City, Phone.
We need this information to compare it with your order and avoid possible frauds.
Technical questions
Error "The program file system was modified in an unusual way" on start
This message says that the program file was ...or files were removed or modified what made them unusable. The file system was changed in such a way that the program cannot work. Software files have a binary format, although some of them may look like text files and their change in a text editor destroys them. In order to change any data, use the editors/managers built into the program.
Error "The program can't start because ________.dll is missing from your computer"
Windows contains everything you need to start the program. So, no need to download and install anything (eg dll files). It seems that something is wrong with your copy of Windows. Is it activated? Perhaps other programs, processes or services are involved in this.